Virtual & Photo-Based Estimating
Consumer Self-Service Solutions
Our virtual estimating technology enables your business to meet consumers’ digital demands using future-forward solutions built on decades of experience. Boost productivity and streamline the appraisal process as you go from writing three to four physical estimates on average each day to between fifteen and twenty virtual, or photo-based, estimates.
The Power Is in the Versatility. The Convenience Is in the Flexibility
Mitchell’s smart self-service tools offer a complete, end-to-end workflow that covers all the bases, while tracing the steps throughout the entire auto claims process. Entirely connected. Entirely integrated. Truly beneficial.
Primarily used for minor damage, Virtual or Photo-based Estimating allows appraisers to write estimates from photos submitted through Guided Photo Capture. This method of inspection decreases appraiser travel time while increasing their efficiency. It also offers claimants greater convenience.
Guided Photo Capture
When using Photo-Based Estimating, Guided Photo Capture walks vehicle owners through an easy, intuitive photo capture tutorial, which enables customers to capture optimal photos and document the essential details that support their claim. This feature can also be integrated into your Mobile First Notice of Loss workflow or be utilized as Photo-based Estimating.
Photo Capture On-Demand
If an appraiser needs more photos to support a claim, Photo Capture On-Demand allows carriers to request additional supporting photos by sending a unique link via email or text to the vehicle owner, repair facility or any appropriate contact with access to the vehicle. The link guides users through the photo submission process. Plus, it can be activated at any point throughout the claims workflow.